About Us
History
In 1983, our Managing Director Bill Bakas, entered the building industry and within 7 years established his own building maintenance company.
The performance and quality of service provided confidence to our clients which has led to the rapid growth of the company.
Being active in the industry for over 37 years, Bill has seen the industry evolve with product developments, improved technologies and standards such as safety and environmental. He ensures Mainserve remains aligned to industry changes.
An industry specialist, Mainserve is accomplished in working on high profile and sensitive sites, offering exceptional levels of services with the expertise to manage projects, regardless of complexity.
Over 37 years of industry experience
Company Values
Our goal is to protect and increase the value and functionality of our clients’ assets. To do this, we build mutually beneficial, long-term relationships that ensure the work we do is always in line with, or ahead of, our clients’ expectations.
Vision
To set a benchmark within the industry for maintenance solutions.
Mission
To provide a concise and tailored approach to every project job that ensures an outcome that is cost effective, high-quality and functional in design and operation. To achieve this, and as part our daily operation, ensure safe and environmentally sound business practices that protect our team, our clients, the public and the environment.
Values
– We seek open, honest and transparent communication with our team and our clients
– We operate to an ethical standard that ensures mutually beneficial outcomes
– We believe in accountability to ensure fairness for all stakeholders
– We treat our team and our clients with respect
– We strive to be an equal opportunity employer
Corporate Responsibility
Equal opportunity and diversity
We seek both talent and diversity as part of our employment requirements. As an equal opportunity employer, we consider a broad range of elements in the selection and engagement of our team. We encourage diversity and welcome input and ideas to improve our operations. We have zero tolerance for any form of racism, discrimination or bullying and take a harsh line with those that engage in this behaviour.
Safety
Safety for our people, suppliers, clients and the public is of fundamental importance. We are committed to safety training and practices both in the office and in the field.
Our Health, Safety and Environmental (HSE) policies are written for daily use, not simply to tick a box. Our goal is to ensure all employees and stakeholders return safely to their families at the end of each day.
Environment and Sustainability
We acknowledge our business practices do have environmental consequences. Noting this, we proactively seek to minimise our environmental impact through functional, yet sustainable practices that reduce our environmental ‘footprint’, while keeping our people safe. We source and use environmentally friendly products wherever possible, and always dispose of waste according to EPA standards, ethical and sustainable practices.
Supporting the community
We actively support the communities in which we operate. Through charitable organisations, including the Lions Club and Children’s Variety Charity, we seek to be part of, and give back to, the community that supports our work. We also undertake gratis work for select organisations that provide remarkable services to the community such as Bear Cottage.
Customer Focus
We work closely with our clients to understand their operational needs to ensure the services we provide meet their requirements.
From the time of contact Mainserve endeavours to respond quickly and efficiently to our client’s requests whether it is for a quote or starting a project following approval.
We are seen as an exceptional service provider with an excellent track record, never compromising on the quality of services provided to our clients.